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Knowledge Base

Branded POP/SMTP/IMAP Server Names

Many email service administrators would like to be able to use non-Everyone.net branded server names for their POP, SMTP, and IMAP servers. This is an option for domains where a CNAME record can be created and maintained. Only the domain owner or the DNS host has the ability to make CNAME updates.

A fully branded server name is not available to domains that have been registered through Everyone.net nor domains in which the DNS is hosted by Everyone.net. Also, this is not available to our Sponsored Mail clients as POP access is not available.

Please verify with your host that they can create and maintain the following CNAME settings:
imap.yourdomain.com. IN CNAME imap.everyone.net.
smtp.yourdomain.com. IN CNAME smtp.everyone.net.
pop.yourdomain.com. IN CNAME pop.everyone.net.

In the future, your HOST will be responsible to maintain this CNAME setting. If this server becomes unavailable in the future, please work with your host.

With these settings, your end-users can use your fully-branded server names when configuring POP/SMTP/IMAP or use the Everyone.net default server names.

For troubleshooting, you can go to http://www.dnsstuff.com and check the CNAME update at any time.

Go to the top-right section under DNS LookUp. Type "pop.yourdomain.com" and select "CNAME". Then hit LookUp. We suggest that you run this test a few times in succession to verify that the CNAME record is pointed correctly to "pop.everyone.net". Repeat for smtp.yourdomain.com and imap.yourdomain.com.

SSL
Everyone.net does not support the use of SSL ports with custom CNAME entries. Any user attempting to enable SSL will receive certificate warnings indicating the server name does not match.