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Support

Everyone.net has three support programs that are designed to best match our customers' support level requirements.

 

Platinum Support: Every Everyone.net customer receives the benefits of Platinum level support, including access to Everyone.net's web-based account management tools and 5am-5pm (PST) phone support.

Premium Lite Support: Designed for our Enterprise Customers, our Premium Lite support program receives all the benefits of the Platinum support program, in addition to a designated Technical Account Manager (TAM). Additionally the Premium Lite support program offers a range of professional services which will ensure systems health and peak performance.

Premium Support: Designed for Strategic and active channels that require ongoing account supervision and extensive professional services. Premium Support includes all the benefits of Platinum in addition to a designated TAM and priority technical support. An experienced, highly-skilled Technical Account Manager (TAM) is assigned to your account and acts as an extension of your in-house staff, helping you optimize all aspects of your Everyone.net deployment. Premium Support customers also receive priority handling of their support cases.

 

  Platinum Premium Lite Premium
Email technical support for administrators
5am - 5pm PT Monday-Friday Phone technical support for administrators
Online access to FAQs / Knowledgebase
Online access to current system status notices and maintenance announcements
Online technical documentation
Access to web-based account management tools
30-day administrator notification for major releases
Dedicated Technical Account Manager (TAM)   checkmark checkmark
Post migration project management (SSL certificates, VIP requests)  
Standard migration  
Bi-weekly Demographics/Storage reports  
Post Sales configuration review  
Bi-weekly customer call    
Monthly customer call    
Quarterly review    
Annual onsite visit